Terms and Conditions

Reservations can be made by phone, by mail or online at www.campinglesbergesducanal.com. All reservations must be accompanied by a payment including:

• The deposit corresponding to: 30% of the total price of your rental and any additional services.

THE BALANCE OF THE STAY is to be paid 30 days before the date of arrival. No deduction will be granted in the event of late arrival or early departure.

In accordance with Article L.121-21-8 of the French Consumer Code, we inform you that the provision of accommodation services, which must be provided on a specific date or period, is not subject to the 14-day right of withdrawal.

The rates or information published on our website www.campinglesbergesducanal.com are the basic rates, not including optional services (non-contractual texts and photos). The price agreed upon at the time of reservation includes the VAT in force. The contractual price may be subject to change within the legal and regulatory limits, when there are variations in the applicable VAT rates, between the date of reservation and the date of payment of the balance.

Les Berges du Canal applies dynamic pricing. As a result, rates are subject to change during the season, both upwards and downwards.

"Partner" benefits and promotions cannot be applied to a reservation that has already been paid in full or in part.

TOURIST TAX

The tourist tax is clearly shown on the invoice. Tourist taxes vary according to the municipality and country. The tourist tax is collected on behalf of the local authorities and may be increased by an additional departmental tax.

The amount of the tourist tax is subject to change during the year and may therefore increase or decrease the total cost of your stay.

SECURITY DEPOSIT

For rental stays, a security deposit will be requested by email 10 days before the start of your stay. This must be done online via the platform of our partner SWIKLY. This €400 security deposit is made via a simple bank card pre-authorisation, meaning it is not debited from your account. Alternatively, it can be paid by a non-cashable cheque on the day of your arrival.

For pitch stays, a security deposit may be required for the rental of fridges, barbecues, or other items, as well as to cover potential damage to the sanitary facilities and equipment provided.

The full deposit will be refunded no later than 3 days after your departure, provided the accommodation is returned clean and undamaged. Deductions may apply for any damage, unpaid services, or lost keys issued at check-in.

ACCOMMODATION CAPACITY

Accommodation is provided for a specified number of occupants. It may not under any circumstances be occupied by a greater number of people (including children and babies). In the latter case, the campsite manager is entitled to refuse any additional person.

Minors unaccompanied by their parents or a legal guardian may be admitted subject to presentation of a certificate of parental authorisation or legal representative.

The plans and photos of the accommodation are given for illustrative purposes. The layout and features of the rooms may vary from one model to another.

 Please refer to the written description of the layout available in the "Our rentals" and "Our pitches" sections on the relevant campsite page at www.campinglesbergesducanal.com to find the exact composition of each accommodation.

CHECK-IN AND CHECK-OUT

• Arrival in the mobile homes is from 4 p.m. and departures before 10 a.m.
• For stays at "Weekend" rates (excluding July–August), arrivals are from 12 p.m. and departures before 2 p.m.
• Arrival on the pitches is from 3 p.m. and departures before 12 p.m.

Each Mobile Home, Eco Lodge and Coco Sweet contains all kitchen and table equipment as well as bedding (except for sheets and towels). The inventory is provided upon arrival. The tenant is required to check it and report any anomaly on the same day.

Any dissatisfaction regarding the state of cleanliness, or the general condition of the rental must be notified no later than 24 hours after arrival, in order to allow it to be remedied. No complaint will be admissible more than 24 hours after the day of arrival.

All campers are required to comply with the campsite's internal regulations, which are displayed at reception, and are responsible for any disturbances caused by the people staying with them. Non-compliance with the rules may result in the expulsion of the camper.

PETS

Pets are accepted on pitches and rentals, subject in particular to the presentation of up-to-date vaccination certificates, subject to the payment of an additional fee at the time of reservation. Please note that the rabies vaccine is mandatory. Information about pets is available and must be taken directly from each campsite.

MODIFICATION, INTERRUPTION AND CANCELLATION OF STAY

When booking, you can take out Cancellation insurance to benefit from flexible conditions for cancelling and modifying your stay.

In the event of changes to the dates or the number of guests, we will make every effort to accommodate date change requests within the limits of availability and without prejudice to any additional charges; this is in all cases a best-efforts obligation, and we cannot guarantee the availability of a pitch, accommodation, or alternative dates. A price supplement may apply in such cases.

Any request to shorten your stay is considered a partial cancellation and will be subject to the cancellation and early departure terms.

For any request to modify your stay, please contact the campsite directly or request a change to your reservation via our email: contact@campinglbdc.com

Cancellation of your reservation

For any request to cancel your stay, please contact the campsite directly or request the cancellation of your reservation via  contact@campinglbdc.com.
Please note that, in accordance with the provisions of Article L221-28 et seq. of the French Consumer Code, none of the services offered by Les Berges du Canal campsite are subject to the right of withdrawal. Consequently, any cancellation by the customer after booking and before departure will result in:

• In the event of cancellation up to 30 days before the scheduled arrival date, the deposit paid by the customer will be retained by the Les Berges du Canal campsite;
• In the event of cancellation from 29 days before the scheduled arrival date, the client is required to pay the full cost of the stay, and any amounts already paid will be retained.

COVID-19 – Specific conditions:
If you or one of the participants in the stay finds themselves in one of the following situations related to COVID-19, you will be granted a non-refundable credit, valid for 12 months:

• You are in a lockdown zone preventing you from going to the campsite or the border is closed;
• The campsite is located in a containment area or is closed by government decision;
• One of the guests has tested positive for COVID-19 (with supporting documentation).

Unused services:
Any stay that is interrupted or shortened (late arrival, early departure) by you will not be eligible for a refund.

CAMPEZ-COUVERT Insurance:
We recommend that you take out cancellation insurance. This contract, offered by the company GRITCHEN TOLEDE ET ASSOCIES under the name Campez Couvert (Orias No. 150 004 26), provides cancellation and stay interruption cover, allowing you to be reimbursed for amounts paid in the event of cancellation or early departure, subject to certain conditions available upon request.

Camping Les Berges du Canal cannot be held responsible for any false, misleading, or incorrect information – including photographs claimed to be owned by its partners or third parties – that may appear in partner catalogues or websites, particularly regarding presentation photos, descriptions, activities, leisure options, services, and operating dates.

 Les Berges du Canal declines all liability in the event of theft, fire, bad weather, damage to property or vehicles, etc. As well as in the event of an accident for which the customer or another customer is liable. »

If, despite our best efforts to fully satisfy you, you have a complaint during your stay at our campsite, we ask that you inform the reception staff immediately, who will do their best to provide a solution.

For any dispute that cannot be resolved on site, we invite you to contact our customer service via our Contact Form. Our team will then handle your complaint as quickly as possible.

Contact a mediator
In the event of a dispute not resolved by our customer service, any campsite guest has the right to refer the matter to a consumer mediator within a maximum period of one year.
The contact details of the mediator that can be contacted by the client are as follows:

SAS MEDIATION

• Referral by Internet by filling in the form provided for this purpose: www.medicys.fr
• Referral by email: mediation@medicys.fr
• Referral by post: Medicys 73 Boulevard de Clichy 75009 PARIS

If the dispute is not resolved, the consumer may, in accordance with the provisions of Article R.631-3 of the French Consumer Code, bring the case before either one of the courts with territorial jurisdiction under the French Code of Civil Procedure or the court of the place where they resided at the time the contract was concluded or the harmful event occurred.

By accepting these General Terms and Conditions of Sale, the customer expressly authorises the Les Berges du Canal campsite, free of charge, to photograph or film them during their stay and to use the photos, videos or sounds on any medium for a period of 5 years. This authorisation also applies to all persons accommodated with the customer. Its purpose is to ensure the national and international promotion of the campsite through its website, brochures, Facebook, Instagram, commercial presentations, and tourist guides.

In accordance with the provisions of the law of 6 January 1978 relating to Data Processing, Files, and Freedoms (as amended), the automated processing of personal data carried out through the website has been declared to the National Commission on Informatics and Liberty (CNIL).

Users are informed that, in accordance with Article 32 of the amended Data Processing, Files, and Freedoms Act of 6 January 1978, the information provided by users through the forms on the website is necessary to respond to their requests and is intended for the website operator, who is responsible for processing the data for administrative and commercial purposes.

Users are also informed that they have the right to access and rectify their personal data by writing to the website operator at the following address:
SAS CAP SOLEIL, Promenade des Vernets, 34420 Villeneuve-Lès-Béziers

FOR SWIMMING, only swim briefs and boxers, bikinis, and one-piece swimsuits are allowed, in accordance with the Swimming Pool Rules displayed at the entrance to the aquatic area.
Wearing the WRISTBAND is mandatory at all times. It provides access to internal activities and swimming pools and helps strengthen control at the campsite's entrances and exits.

Electric vehicles : our mobile homes are not equipped to recharge electric vehicles. This can pose serious risks (short circuit, fire) to the occupants of the accommodation and to all campsite guests.
For safety reasons, it is therefore strictly forbidden to recharge the battery of an electric or hybrid vehicle by plugging into the electrical outlet of any accommodation.